A company that I admire a great deal, ReviewPro, have this week released their Global Review Index Top Hotel Rankings some of Britain’s busiest hotel cities, Edinburgh, Glasgow, Liverpool, London, Manchester, Newcastle and Oxford. ReviewPro are a leading provider of online reputation and social media management solutions to the hotel industry who aggregate hundreds of millions of social media mentions from hundreds of the most relevant Online Travel Agencies, review websites and social media platforms. If you’ve not taken a look at the service ReviewPro can provide your hotel, then you really should. In my opinion, they are by far the market leader in this field and are truly experts in reputation management. ReviewPro provides the analysis, customer intelligence, competitive benchmarking and automated reporting needed to help hoteliers more effectively manage their online reputation.
The Top Hotel Rankings are based on the Global Review Index, a benchmark for guest satisfaction in the hotel industry that is calculated with guest review scores from hundreds of the most relevant Online Travel Agencies (OTAs) and review sites worldwide.
In London, The Halkin took the #1 spot in the ranking, followed by Hotel 41 and The Milestone Hotel. The Chester Residence (Edinburgh), Hotel Indigo (Glasgow), Posh Pads at The Casartelli (Liverpool), Velvet Hotel (Manchester), Staybrigde Suites Newcastle (Newcastle upon Tyne) and The Old Bank Hotel (Oxford) took the number one spots in the other UK cities in this ranking.
ReviewPro CEO RJ Friedlander says: “We have released similar rankings in several European and North American cities over the last year, and feedback from individual hotels, chains and industry experts has been amazing. We are excited to expand these powerful rankings at this key time for the UK hotel sector, when all eyes are on London in the run up to the Olympics.”
Originally piloted in 2011, these B2B rankings are calculated based on guest reviews from more than one hundred of the most relevant review sites and online travel agencies (OTA) and evaluate reviews for 3, 4 and 5 star hotels over the course of a 12-month period. The ranking are based on the Global Review Index, a proprietary algorithm developed by ReviewPro in conjunction with leading hotel industry experts. It enables hotels to know their current quality score, track their performance over time and compare their online reputation to their competitors or to other hotels within their chain with a single index.
Thousands of hotels in more than 70 countries, including some of the most recognized hotel brands in the world, rely on ReviewPro to better understand and improve guest satisfaction and to profit from the social web. Clients include Alila Hotels & Resorts, the Beverly Hills Hotel, the Cavendish London, Citizen M Hotels, Concorde Hotels & Resorts, Corinthia Hotels, Epoque Hotels, Hotel Bel-Air, 1895 Historic Hotels, Hotusa Hotels, Iberostar Hotels & Resorts, Louvre Hotels Group, Melià Hotels International, Millennium Hotels & Resorts, Occidental Hotels & Resorts, the Red Carnation Hotel Collection, the Roger Smith Hotel and Swiss-Belhotel International.